From left: xDigital Director Joseph Tan, Chief Executive Chan Tsan, Permanent Secretary (Home Affairs), MHA, Mr Pang Kin Keong and Permanent Secretary (Home Affairs Development), MHA, Mr Tan Chye Hee, launching the Home Team AI Suite. (Photo: HTX/xDigital)
- HTX’s xDigital launched the Home Team AI Suite, featuring three secure, AI-powered products designed to boost efficiency, engagement and productivity across Home Team operations.
- Built for sensitive public-sector work, the tools enable Home Team officers to use generative AI while meeting strict data security and AI governance requirements.
- The suite includes Paperwork, Teammate and Buzzer, addressing key pain points in document generation and validation, information retrieval and training engagement.
- The suite will continue to evolve with expanded capabilities and new products in the pipeline.
Administrative burdens and engagement challenges within the Home Team can now be eased, with HTX’s xDigital unveiling three artificial intelligence (AI)-powered tools that streamline documentation tasks, simplify information retrieval and energise training without compromising data security.
The Home Team AI Suite was launched on 26 January by HTX Chief Executive Chan Tsan together with Guests-of-Honour Permanent Secretary (Home Affairs), Ministry of Home Affairs (MHA), Mr Pang Kin Keong; and Permanent Secretary (Home Affairs Development), MHA, and Chairman of HTX, Mr Tan Chye Hee, before a packed audience.
Joseph Tan, Director of xDigital, Enterprise Group, speaking at the launch. (Photo: HTX/Dorcas Yang)
Speaking at the launch, Joseph Tan, Director of xDigital, Enterprise Group, highlighted how security constraints presented hurdles for AI adoption across the Home Team, and this was the reason behind the genesis of the new suite of tools.
Developed over the course of a year in close engagement with officers across Home Team Departments (HTDs), the AI products were purpose-built with the Home Team context in mind, enabling officers to use AI more effectively without compromising security.
“At this current pace of AI advancement whereby progress is measured not in years, but months or even weeks, it's important for us to take active ownership of building AI software to improve your experience,” said Joseph. “We cannot solely depend on others to do this for us.”
The Home Team AI Suite comprises Paperwork, Teammate and Buzzer, three web applications available to all Home Team officers.
A member of HTX’s xDigital team explains how the new digital products work to attendees from various Home Team Departments. (Photo: HTX/Nicole Lim)
Paperwork tackles one of the public sector’s most persistent pain points: procurement. Working upstream, Paperwork validates Approval of Requirement (AOR) documents quickly but rigorously by flagging factual errors, logical inconsistencies and missing information – shortening processing time by up to 30%.
Downstream, it helps officers generate tender evaluation drafts as part of their procurement workflow. The features accelerate and streamline previously labour-intensive processes, thereby freeing officers to focus on higher-value tasks.
Paperwork is hosted on HTX’s enterprise-grade AI infrastructure NGINE (Next Generation Infrastructure), which offers a secure environment for powering AI products.
Teammate is a conversational AI platform that supports tasks such as brainstorming and document drafting. Also hosted on NGINE, it allows Home Team officers to securely work with their own files for information search with citations, summarisation and more, as well as build and share custom chatbots. Designed as an information gateway, Teammate also connects officers to agency-specific AI models and lays the groundwork for more seamless, system-wide interactions.
Event attendees trying out the new digital tools during a breakout session. (Photo: HTX/Dorcas Yang)Event attendees trying out the new digital tools during a breakout session. (Photo: HTX/Dorcas Yang)
Buzzer helps to dial up engagement during live events. The secure public sector tool transforms staff inductions, town halls and training sessions into interactive experiences through quizzes, polls and gamified onboarding. By simplifying content creation using AI and encouraging active participation at scale, Buzzer allows trainers and facilitators to focus less on logistics and more on meaningful human connection.
All three apps were showcased through live demonstrations, with participants also getting hands-on experience during breakout sessions.
Continuous innovation
Lim Hock Chuan, Deputy Director, Product Management, AI Products, xDigital, explaining the new AI products. (Photo: HTX/xDigital)
Moving forward, xDigital plans to continue evolving and expanding the Home Team AI Suite through close, user-centric partnerships with officers on the ground, while preserving strong guardrails around data security and AI governance.
For Paperwork, upcoming efforts include enhancing AI-generated document evaluation using more advanced reasoning models, and broadening its scope beyond procurement to support other document-heavy workflows.
Teammate will evolve from conversational AI into agentic AI, enabling officers to complete tasks across systems through a single chat interface.
Buzzer will grow into a more collaborative and scalable engagement platform, with new features that allow multiple users to co-create sessions, while harnessing AI to recommend and build more creative engagement sessions.
The launch drew a packed crowd eager to ride the wave of digital transformation powered by AI. (Photo: HTX/Dorcas Yang)
“The launch of the Home Team AI Suite is another milestone in our HTxAI movement, which is all about building up an AI-enabled Home Team. These AI products we’ve just launched help all Home Team officers to apply AI at work for any task they have on hand,” concluded HTX Chief AI Officer and Assistant Chief Executive (Digital and Enterprise) Ang Chee Wee.
